Terms of Service

Use of the service

Sendloom is provided for lawful outreach, campaign operations, and related workflow management.

You agree to use the service responsibly and in compliance with all applicable laws, regulations, and platform rules.

Eligibility

• You must be 18 years of age or older to create an account or use Sendloom.
• By creating an account, you represent that you meet this age requirement.
• Sendloom is a business outreach tool and is not intended for children, teens, or minors.

Accounts

• You are responsible for the accuracy of the account information you provide.
• You are responsible for activity that happens through your account.
• You must maintain access to and protect the email account associated with Sendloom, along with your login credentials and connected accounts.
• You must not share your password, verification codes, or other account credentials with anyone.

Account verification

Sendloom requires verification of the account email before completing email-and-password registration and may require verification during other security-sensitive account actions. Verification may include a time-limited code sent to the account email.

If you forget your password, Sendloom may require verification through the email associated with your account before allowing you to choose a replacement password. Password recovery may use a time-limited verification code and other temporary security controls. Knowing or entering an email address alone does not authorize a password reset.

Google sign-in uses Google's authentication and verified-email flow; it does not require Sendloom's email-and-password registration code.

Password security

Sendloom may require additional verification through the account email before a password is established or changed, including when an account originally created with Google authentication later adds a password. This verification is used for the security-sensitive password action and does not mean that every normal login requires a verification code.

After a successful password recovery, Sendloom invalidates existing login sessions and requires you to sign in again using the new credential. Where an account already has a password, the replacement password must differ from the current password.

Acceptable use

• You may not use Sendloom for spam, phishing, fraud, or unlawful messaging activity.
• You may not attempt to gain unauthorized access to the service or other user accounts.
• You may not use the service in a way that harms the platform, its infrastructure, or other users.

Recipient data and outreach rules

• You must have a lawful basis for the contact lists you upload and use with Sendloom.
• You must honor unsubscribe and opt-out requests from recipients.
• You must not use Sendloom to contact individuals known or believed to be minors.
• Sendloom may restrict or suspend accounts that violate these outreach rules.

Discover and inferred contact information

• Discover is provided to help you organize lawful business outreach.
• Discover results may include inferred or generated email addresses based on public evidence, company domains, naming patterns, and provider data.
• Sendloom does not guarantee that inferred email addresses are accurate, verified, deliverable, current, or appropriate for every use.
• You are responsible for verifying results and deciding whether outreach is lawful and appropriate before you send.
• You must comply with applicable email, privacy, anti-spam, employment, platform, and data-protection laws.
• You may not use Discover for harassment, spam, deception, unlawful profiling, sensitive targeting, or otherwise prohibited outreach.
• Sendloom may limit, suspend, or restrict Discover access in response to abuse or policy violations.
• Manual reports and issue reports are for product support and safety review, not emergency support.

This section is product policy information and not legal advice.

AI-Assisted Features

Sendloom may provide AI-assisted and automated features, including tools that generate or refine outreach content, analyze deliverability or spam risk, resolve company or domain information, classify professional roles, search for or parse public-source URLs, infer Discover email formats, generate inferred email addresses, or suggest workflow improvements.

AI-assisted outputs are provided for convenience and productivity only. They are not legal, compliance, employment, financial, or other professional advice and may be inaccurate, incomplete, outdated, inappropriate, or unsuitable for your use.

• You must review, edit as needed, and approve all AI-assisted outputs before using or sending them. You are solely responsible for the content, communications, contact lists, imported data, and decisions you make through the service.
• You are responsible for ensuring that your emails, outreach practices, and use of Sendloom comply with applicable anti-spam, privacy, consent, employment, platform, email-provider, and other legal or third-party requirements.
• You represent that you have the rights, permissions, and lawful basis needed to upload, import, or otherwise use contact, prospect, company, and other data in Sendloom.
• You may not use AI-assisted features to create or facilitate deceptive, unlawful, discriminatory, harmful, infringing, impersonating, spammy, or misleading content or conduct.
• You may not misrepresent AI-generated or automated communications as human-generated where disclosure is required by applicable law or third-party rules.
• Third-party AI, model, web-search, or infrastructure providers may process inputs, outputs, and related metadata on Sendloom's behalf as service providers or subprocessors.
• Sendloom may suspend, restrict, or terminate access when AI-assisted or outreach features are misused or create risk to the service, its users, recipients, or third parties.

Sendloom does not guarantee deliverability, response rates, inferred email-address or email-format accuracy, data availability or currency, spam-check scores or risk assessments, source parsing, AI outputs, or legal and compliance outcomes.

Google and connected email accounts

If you connect a Google account or Gmail sender, you authorize Sendloom to use the granted access only for the functionality you requested inside the product.

You remain responsible for the messages sent from your connected account.

Your content and data

You retain responsibility for the contact lists, templates, uploaded files, and other data you put into Sendloom.

You represent that you have the right to use that content with the service.

Deleting your account

You can stop using Sendloom and choose a deletion option in Account Settings. Self-service deletion is available for eligible non-admin accounts.

Delete my account ends access to that account. Sendloom revokes its login sessions and credentials, removes the profile photo, clears connected Gmail credentials, stops active sending, and replaces account and sender identity with deleted-account references. This choice does not request deletion of eligible private outreach workspace records, which remain associated with the non-login account record.

Delete my account and outreach data submits a separate request for eligible private workspace data. An administrator reviews the request to verify its scope and safely carry out the irreversible process. Account access ends when processing begins; eligible private records and user-owned stored files are removed after approval and successful processing. Shared public Discover knowledge is outside the user's private account data.

Security and audit event history may remain in sanitized form after either choice. Direct account identifiers are removed or replaced with a deleted-account reference as part of the deletion process. You may create a new account later if you meet Sendloom's eligibility rules and no applicable security or enforcement restriction prevents it.

Availability and changes

Sendloom may evolve over time. Features may be modified, improved, or removed.

We do not guarantee uninterrupted or error-free availability of the service.

Policy changes and notices

Sendloom may update these Terms, the Privacy Policy, or the Anti-Abuse Policy as the service and its practices change.

For relevant or material updates, Sendloom may send an account or service notice to your account email. A notice may identify the policy that changed, the update date, a concise summary of the changes, and a link to the updated policy.

When multiple Sendloom policies are updated as part of the same release, Sendloom may combine those changes into a single account or service notice while providing separate links to each updated policy.

Termination

You may choose to delete your account through Account Settings as described above. This user-requested deletion is separate from Sendloom's enforcement actions.

We may suspend or terminate access to Sendloom if these terms are violated, if required by law, or if continued access creates risk to the service or other users.

Disclaimer

Sendloom is provided on an "as is" and "as available" basis to the fullest extent permitted by law, without warranties of any kind, express or implied.

Legal review notice

These terms are provided for transparency and operational guidance. They should be reviewed by qualified legal counsel before reliance in any regulated context.

Contact

If you have questions about these terms, contact Sendloom at ka8540@g.rit.edu.