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Platform integrityLast updated: August 24, 2026

Anti-Abuse Policy

This Anti-Abuse Policy defines how Sendloom must and must not be used, and what happens when those rules are broken.

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No spamDo not use Sendloom to send unsolicited bulk email, deceptive messages, or messages to purchased/scraped lists without lawful basis.
No harassmentDo not use Sendloom to threaten, intimidate, stalk, or harass any individual or organization.
No minorsDo not use Sendloom to contact minors, collect data about minors, or produce content involving minors.
No deceptionDo not use Sendloom for phishing, impersonation, credential theft, or to distribute malware.

Policy details

What is not allowed and what happens when rules are broken.

The sections below detail the specific types of activity that are prohibited on Sendloom, how enforcement works, and how to report abuse.

Prohibited uses

  • Spam: unsolicited bulk messaging, deceptive subject lines, or misleading sender identity.
  • Harassment: threats, intimidation, stalking, or targeted abuse of any individual.
  • Illegal outreach: messaging that violates applicable law in any jurisdiction.
  • Contacting minors: using Sendloom to reach individuals known or believed to be under 18.
  • Phishing and impersonation: pretending to be another person, company, or organization to deceive recipients.
  • Credential theft: attempting to collect passwords, security codes, or personal credentials through outreach.
  • Malware distribution: including links to or attachments containing viruses, trojans, ransomware, or other harmful software.
  • Hate speech and threats: promoting violence, discrimination, or hatred against any group.
  • Sexual content involving minors: absolutely prohibited, reported to authorities.
  • Selling or sourcing child data: collecting, purchasing, or using data about individuals under 18.
  • Unlawful contact scraping: using contacts obtained through scraping, hacking, or other unauthorized means.
  • Suppression bypass: circumventing unsubscribe requests, suppression lists, or opt-out mechanisms.
  • Google policy violations: any use that violates Google's Gmail API Terms of Service or Acceptable Use Policy.
  • Fraudulent or automated account creation: creating accounts through deceptive or automated means, or creating an account to evade a prior suspension, restriction, or other enforcement action.
  • Verification abuse: attempting to bypass email verification, brute-force a verification code, use another person's verification code without authorization, or circumvent verification attempt limits, resend controls, or rate limits.
  • Credential attacks: using credential stuffing or other unauthorized methods to access or take over an account.
  • Security-control interference: probing, disabling, evading, or otherwise interfering with Sendloom authentication or account-security controls.
  • Password-recovery abuse: requesting, initiating, or attempting to complete password recovery for another person's account without authorization.
  • Reset-message abuse: repeatedly triggering password-recovery messages or verification codes for harassment, disruption, provider abuse, or resource exhaustion.
  • Recovery-control bypass: attempting to brute-force, replay, reuse, automate, or circumvent password-recovery verification, authorization, expiration, attempt, resend, or rate controls.

Enforcement

When Sendloom identifies a violation, the account may be restricted, suspended, or permanently terminated depending on severity.

Sendloom reserves the right to restrict first and investigate second when the potential for harm is immediate.

Reporting abuse

Report abuse or misuse through the support contact listed on this site.

If you have received unwanted communication sent through Sendloom, please include the sender email and message details in your report.

Cooperation with authorities

Sendloom will cooperate with law enforcement authorities when legally required and when activity on the platform poses a credible risk of harm.

Policy updates

When the Anti-Abuse Policy is updated alongside other Sendloom policies, the changes may be communicated through one combined account-service notice with a separate link to this policy.

Legal review notice

This policy is provided for transparency and operational guidance. It should be reviewed by qualified legal counsel before reliance in any regulated context.

Contact

If you have questions about this policy, contact Sendloom at ka8540@g.rit.edu.

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